Privacy Policy

Last Updated: 17/10/2025

1. Introduction

Welcome to Essentara Wellness FZE LLC (“Essentara Wellness”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your data when you access our website, book coaching sessions, or engage with our wellness programs and services.

2. Information We Collect

We may collect the following types of information from you when you visit our website or use our services:

Personal Information: Name, email address, phone number, and billing details provided during booking or inquiry.
Health & Lifestyle Information: Any details you voluntarily share during consultations or wellness assessments.
Payment Information: Processed securely through trusted payment gateways. We do not store full credit or debit card details on our servers.
Technical Information: IP address, browser type, device data, and cookies for website analytics and user experience improvement.

3. How We Use Your Information

Your information is collected to help us deliver high-quality, personalized wellness coaching and to improve our services. We may use your information to:

Confirm and manage session bookings (e.g., 1-on-1 Consultation – AED 450).
Deliver digital products (e.g., Personalized Journal Template – AED 75, or Cognitive Wellness Tracker – AED 95).
Coordinate group sessions and private bookings (e.g., Group Wellness Sessions – AED 1,200).
Send session reminders, updates, and relevant resources.
Respond to inquiries and provide customer support.
Improve our website functionality and user experience.
Comply with legal and regulatory obligations in the UAE.

4. Data Protection & Security

We take reasonable administrative, technical, and physical measures to safeguard your personal data from unauthorized access, misuse, or disclosure. All transactions are processed through secure SSL-encrypted connections. Access to client records is limited to authorized personnel only.

5. Sharing of Information

Essentara Wellness FZE LLC does not sell, rent, or trade your personal information. We may share limited data only when necessary with:

Trusted third-party service providers for payment processing and email communication.
Legal authorities if required by UAE law.
Professional partners assisting with your wellness plan, only with your consent.

6. Cookies & Analytics

Our website may use cookies and analytics tools to enhance browsing experience and monitor performance. You may choose to disable cookies in your browser settings, but some features may not function properly as a result.

7. Your Rights

As a client, you have the right to:

Access and request a copy of your personal data.
Request correction of inaccurate or outdated information.
Withdraw consent for data processing where applicable.
Request deletion of your information, subject to legal requirements.

8. Retention of Information

We retain client records and session notes for as long as necessary to fulfill the purpose for which they were collected, or as required by applicable law. Digital downloads and client communications are securely archived.

9. Third-Party Links

Our website may include links to external websites or platforms (such as payment gateways or wellness resources). Essentara Wellness is not responsible for the privacy practices or content of these third-party sites.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational or legal changes. The updated date at the top of this page indicates when it was last revised.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Essentara Wellness FZE LLC
License No.: 262242697888
Address: 26th Floor, Amber Gem Tower, Ajman, UAE
Email: tricel@essentarawellness.com